Shipping policy
Delivery Details
Order Processing Time
Orders typically take 3 - 5 business days to process, with actual times determined by inventory and order sequence.
Local Delivery
・SF Express (not displayed on the checkout page)
Generally, delivery to the shipping address takes place within two business days. However, due to the current pandemic situation, delivery speed may be affected.
In-Store Pickup
Pickup times are generally within 2-5 days after placing the order. We will send a confirmation message to you once the goods are ready for pickup. Please do not come before receiving the confirmation message to avoid any misunderstandings. After consultation, please proceed to the location within the specified time for pickup. While we do not offer on-site trials or demonstrations, rest assured that your order is still covered by a 7-day free return and exchange policy for product issues and a 30-day guarantee for defective items.
Remarks
1. Deliveries are usually made on schedule, but actual delivery times may vary due to delivery routes, daily shipment volumes, traffic conditions, and special weather conditions. We appreciate your understanding.
2. Due to the different attributes of each product, we will arrange an appropriate delivery method for you.
3. If you have any special delivery requirements, please contact us for suitable delivery suggestions.
4. If the recipient refuses to sign for the goods, there is no one available to receive or contact the recipient, resulting in the delivery agent returning the goods to our company, the customer will be responsible for the related delivery costs.
Overseas Shipping
Due to the impact of the pandemic, logistics for overseas shipments may be slower, and delays may occur. Please consider this carefully before placing your order.
Order Processing Time
Orders typically take 3 - 5 business days to process, with actual times determined by inventory and order sequence.
Local Delivery
・SF Express (not displayed on the checkout page)
Generally, delivery to the shipping address takes place within two business days. However, due to the current pandemic situation, delivery speed may be affected.
In-Store Pickup
Pickup times are generally within 2-5 days after placing the order. We will send a confirmation message to you once the goods are ready for pickup. Please do not come before receiving the confirmation message to avoid any misunderstandings. After consultation, please proceed to the location within the specified time for pickup. While we do not offer on-site trials or demonstrations, rest assured that your order is still covered by a 7-day free return and exchange policy for product issues and a 30-day guarantee for defective items.
Remarks
1. Deliveries are usually made on schedule, but actual delivery times may vary due to delivery routes, daily shipment volumes, traffic conditions, and special weather conditions. We appreciate your understanding.
2. Due to the different attributes of each product, we will arrange an appropriate delivery method for you.
3. If you have any special delivery requirements, please contact us for suitable delivery suggestions.
4. If the recipient refuses to sign for the goods, there is no one available to receive or contact the recipient, resulting in the delivery agent returning the goods to our company, the customer will be responsible for the related delivery costs.
Overseas Shipping
Due to the impact of the pandemic, logistics for overseas shipments may be slower, and delays may occur. Please consider this carefully before placing your order.