Shopping guide

Ordering method

Online shopping Online shopping > Add to shopping cart > Fill in order information > Proceed to checkout > Order completed

WhatsApp / Facebook Order Send the products you want to order, shipping information and contact information via WhatsApp to +852 6446 7279 or send it to the "Nordeco" Facebook page.

payment method

Online purchases accept payment by credit card (AE, VISA, MasterCard) or via PayPal, Shop Pay, Apple Pay and Google Pay.

WhatsApp / Facebook ordering accepts PayMe, FPS, ATM bank transfer, WeChat Pay or Alipay.

Order processing time

It takes five to seven working days, starting after payment is confirmed.

Delivery methods

We provide local delivery and overseas delivery services, with free delivery on some items. For more details on delivery, please refer to "Delivery Service".

local delivery

It usually arrives at the delivery address within two to three working days (but it may be delayed due to the current epidemic).

Overseas shipping

For delivery methods outside Hong Kong, you can choose the "overseas delivery" service.

Change/cancel order

Change shipping information

You must contact us within 48 hours after placing the order to complete the change procedure.

cancel order

In order to allow customers to receive the goods in the shortest possible time, we usually process the order immediately after the customer pays, including material ordering, production, packaging and shipping. Therefore, customers cannot cancel the order after payment. Please see the return and exchange policy for details.

product keeper

We provide 7 days of no-questions-asked product returns. (Customers need to pay the return postage costs themselves)
We offer a 30-day one-for-one guarantee. (Man-made damage/incomplete product parts or packaging are not included)

Complaints about goods and services

If the quality of the goods or services is defective, please contact us within 24 hours after the goods are delivered and keep the goods in their original condition. We will understand as soon as possible and provide you with satisfactory remedies.