Return policy
Refund policy
The order can be canceled within 24 hours after payment or before the goods are shipped. However, if a refund is required for reasons not caused by the company, the company has the right to deduct the transaction fee for the order from the refunded amount. Customers please note .
Return, Exchange and Order Cancellation Policy
In order to provide customers with the best service, customers can request returns, and the returned goods will be refunded or exchanged. If it is not due to product quality problems, the customer is responsible for the cost of return.
Note: Please contact customer service before returning the product. If the customer returns the product without reaching an agreement with the company, the company has the right to refuse to accept it and not issue a refund. Any costs incurred, such as logistics and product damage, will be borne by the buyer.
Return and exchange policy:
7 days return policy
Within 7 days from the time the order is delivered to the destination, except for customized products, our orders support 7-day return and exchange service.
Returned products must be unopened , unused , and will not affect secondary sales before return and exchange services can be provided. After opening the package and using the product, if the customer does not like the product, gives it to a friend but the other party does not like it or does not understand how to use it, etc., he or she cannot make a return or exchange.
If a problem occurs with the product after use, the company will be responsible for the cost of replacement and repair, but will not provide refund services.
Unless the product is damaged, the wrong style is sent, or some parts are missing due to the company's fault, the customer is responsible for the cost of returning the product. Please note that <product damage> only includes non-replaceable parts such as the main body of the product (for example, a lamp only includes light pipes, bulbs, etc.), and does not include replaceable accessories such as burners, remote controls, brackets, pistons, and screws; also, <Product damage> refers to a product that is completely unusable, excluding minor product defects such as scratches, dents, oil spills, and glue marks. If accessories such as the burner, remote control, bracket, piston, and screws are damaged, our company will provide replacements or make separate compensation.
It is the customer's responsibility to inspect the product as soon as possible after receiving it, and to contact the company immediately if any problem occurs. The returned product must also have complete packaging and be in the same condition as when it was sent. If within the 7-day return period, If the customer does not indicate the need to return the goods, the company has the right not to refund the money.
We are not responsible for damage or loss caused by third party shipping and delivery.
1 year technical support and parts maintenance
Within 1 year from the time the order is delivered to the destination, except for customized products, our orders will support technical support and parts maintenance.
Technical support includes providing instructions for use and troubleshooting, and parts maintenance includes accessories such as burners, remote controls, brackets, pistons, and screws.
Note: Lamp products, bulbs/light tubes, etc. are consumables and have product life cycles. Our company cannot guarantee the operating period of the products, so they are not included in the parts maintenance scope. Please note.
Exchange and reissue arrangements
The customer is responsible for checking whether the product's performance is normal and whether the accessories are complete as soon as possible after receiving the goods. Within 30 days after the package is signed, if there are non-human problems with the product, the company will be responsible for the cost of exchange/return. From 30 days after receipt to the warranty period, if the product is damaged by non-human factors, our company will provide product/part replacement free of charge, but the freight incurred will be borne by the recipient.
Return procedure
Customers must send us an email and attach a picture of the damaged product before returning or exchanging the product. Customers must contact us at nordecotw@gmail.com within the first 7 days of return period after receiving the goods. After reviewing the situation, we will contact you for further resolution. All Nordeco products must be returned in their original packaging, which must be intact and must not be stained in any way, otherwise returns and exchanges will not be granted. Once a return is received, we will check whether the returned item is eligible for return.
Return shipping
Shipping costs for returns or exchanges will be borne by the customer. Nordeco will not be responsible for any returns that are lost by customers, so we recommend that customers choose a shipping method with a tracking number when returning goods.
reasons for return
Except for problems related to product quality and problems caused by the company's mistakes, the company will not regard problems caused by mistakes by customers, third-party companies, government agencies or other reasons (see note 1) as reasonable returns. reasons, and has the right to reject relevant return requests. The company will not assume any responsibility for losses caused by customers, third-party companies, government agencies or other reasons.
Refund procedure
Once we receive the returned product, we will issue a full refund (excluding shipping costs) and return it to the customer via the original payment method. The refund process is usually completed within 3-5 working days. The money is usually returned to the customer via the bank, which usually takes 1-2 weeks.
Order Cancellation Policy
In order to provide customers with the best service, customers who have placed an order can cancel the order at any time before payment. However, if the customer has paid, the order is being processed, the product has entered the production process, or the product has been shipped, we will not be able to cancel the order due to the nature of the products we sell (see note 2).
Remark
1.
a. Regarding problems caused by customer mistakes, including but not limited to the following situations:
I. After the customer ordered the product, he found that he did not need the product;
II. The customer planned to give a gift, but after placing the order, he found that the recipient did not like the product;
III. The customer left incorrect contact information, including phone number, email address and shipping address, resulting in the company being unable to contact the customer in time or sending the goods to the wrong address;
b. Regarding problems caused by third-party errors, including but not limited to the following situations:
I. The third-party logistics company or delivery personnel causes damage to the delivered goods;
II. Logistics delays caused by third-party logistics companies or delivery personnel due to weather conditions or some force majeure factors prevent the recipient from receiving the goods on the specified date or time;
III. Goods lost by third-party logistics companies or delivery personnel.
c. Regarding problems caused by other reasons, including but not limited to the following situations:
I. The recipient is unable to sign for or refuses to sign for the goods;
II. The recipient does not appear at the delivery time or address specified by the customer;
III. The recipient does not like the goods after receiving them;
IV. The customer did not use the discount code (if any) when placing the order.
V. Material costs change according to supply conditions, resulting in product price adjustments.